Mad at Petco! :rant:

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BINKYBUNNY FORUMS

This topic has 12sd replies, 6 voices, and was last updated 15 years, 2 months ago by LittlePuffyTail.

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- 02/22/2011 at 3:26 PM
  mocha200
  Participant
  4486 posts
  I am SO mad at petco right now!!! I ordered this Kennel – http://www.amazon.com/Whisperer-Ces…amp;sr=8-2 One month ago and it came a week later and they had shipped the wrong one!!!! they shipped the size smaller! So my dad called and told them and they said they would ship us a new one. So 2 weeks go by and no kennel! So we called them again and they said ” Oh… we didn’t ship it yet.” Well why not! so finally we get a tracking number in our email and it says it will be here in a week, Well one week later ( today) we get the package and I see its the same size box as last time. I open it up and sure enough, its the same size as last time We need to make an appointment for our cats to get there rabie
  shots but our other kennel we have is to small!!! so now we are going to have to go buy one. ( not going to try to order again.)
  
  Sorry, Just had to rant.
- 02/22/2011 at 3:31 PM
  Monkeybun
  Participant
  10479 posts
  Wow that sucks!
- 02/22/2011 at 3:39 PM
  mocha200
  Participant
  4486 posts
  yeah i know.
- 02/22/2011 at 4:05 PM
  bunnytowne
  Participant
  7538 posts
  that sounds very frustrating. If you have trouble getting your $ back call Better Business Bureau
- 02/22/2011 at 4:09 PM
  Michelle&Lolli
  Participant
  2347 posts
  I feel your pain. I had a similar problem with stupid Petsmart. i had ordered a litterbox for Eddie. It said it was available when I ordered it but my confirmation email said it was backordered for like a month or longer. So I cancelled the order. Well guess what? Got sent AND CHARGED for the damn thing anyways like a day later. I was so peeved.
  
  I am sorry that happened to you. Apparently the 2 biggest petstore chains need to work on their customer service for online orders. Geesh.
- 02/22/2011 at 4:18 PM
  LoveChaCha
  Participant
  6634 posts
  I’m so sorry Mocha
  
  I have not had a bad experience with online pet stores.
  
  What is that site bunnytowne?
- 02/22/2011 at 4:28 PM
  bunnytowne
  Participant
  7538 posts
  my mom calls them or emails them when she has problems getting the right item or getting her money back the help and the co can get a bad bbb rating too
- 02/22/2011 at 7:51 PM
  mocha200
  Participant
  4486 posts
  thanks guys. we are planing on going to petco on Thursday and returning the kennel. we are going to see if they sell it there but I doubt it. If they don’t have it, then we are going hunting to see if we can find one close to it some were else.
- 02/22/2011 at 8:29 PM
  Monkeybun
  Participant
  10479 posts
  mocha, if it helps, I was able to get both of mine in store, and the store I got them for still has a bunch. So they may have yours in store too
- 02/22/2011 at 8:47 PM
  mocha200
  Participant
  4486 posts
  Awesome! we would’ve checked before we ordered but we live 45 min. away. did you get them at petco then?
- 02/22/2011 at 8:58 PM
  Monkeybun
  Participant
  10479 posts
  Yep
- 02/22/2011 at 9:04 PM
  mocha200
  Participant
  4486 posts
  cool! hope they have them there then! thanks
- 02/23/2011 at 4:21 AM
  LittlePuffyTail
  Moderator
  18092 posts
  Yup; that’s the downside of ordering online. It’s great to be able to but sucks when something goes wrong. I ordered something that was said to ship a month ago and still have not received it. It’s just lost in letter limbo. I love when I place an order for something online and everything goes right; correct product, prompt shipping etc. I don’t order online very often because the mail in Canada is really slow.
  
  Good luck finding a new carrier!
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