I had my vet explain this to me thoroughly before with my rabbit so the general gist of what I got is –
what your rabbit has(according to your vet) is permanent scar tissue, removing it isnt an option.
If she had a previous infection that caused a blockage that didnt get treated, it caused damage to the duct, a simple, narrow drain to the the back of the throat. Once it was blocked it started to become damaged, the longer the blockage persisted the more extensive the damage.
Now what has happened is that the tissue that has formed is the new lining for the tear duct, but it is no longer the correct tissue
(think about how scars on your own skin do not look like the rest of your skin)
It has caused a permanent narrowing of the tear duct and it cannot drain the excess fluid away. The way tear dut flushing works is to thread a tube through it and force the blockage down. If the ducts are as narrow as the vet thinks, it’s probably not going to improve her overall problem.
Now.
My rabbit was given a diagnosis similar to this. He had weepy eyes, they unblocked the tear ducts and his eyes remained weepy-the scarring was extensive.
He was given that diagnosis in January, and I began a life with a rabbit with chronic weepy eyes,
I got him a mate in the end, who was amazing for keeping his eyes clean.
It’s ten months later and about a week ago his eyes stopped being runny, for no apparent reason.
In terms of what you can do-how often do you dry her eyes?
I found that it was not enough to dry them, I used warm water(boiled to sterilize then allowed to cool) and using cotton pads I thoroughly washed away all of the discharge from his eyes , then after that was done, excess water was removed with dry cotton and dabbed with tissue. I made sure it was absolutely dry aswell, and this was done morning and evening everyday.
After that I would leave it for a few minutes to let the skin get the air, and then would also add a very thin layer of vaseline to stop the moisture getting to the skin.
During the day he would get sporadic eye drying, so I left tissue near his cage, and everytime I walked past dabbed his eyes dry.
And additional vaseline if there was irritation that i could see.
It’s important that the skin is given access to air when dry so do be sure to wash off the vaselin thoroughly