Lolli gets wax buildup as well and when I took her to get checked out, the vet said some animals are just more prone to it and they don’t really know why. They see it in some dogs, cats, rabbits, etc. I guess like us. I know sometimes I get more wax than normal. lol
When Lolli needs her ears cleaned out, I just use a q-tip. You don’t want to go down into the ear at all. With Lolli, I have found the wax is usually in the folds right above where her ear canal starts. Right at the base of the ear where it starts to go down into the skull. Sometimes it looks more like dead skin sloughed off, so I apply vitamin e oil – a very thin layer – to help moisturize her ears. I don’t know if it works or not but she does seem to quit scratching at her ears for a few days after i apply it. Or it could just be i removed the itchy wax. lol
I tried to find a picture of the anatomy of the ear and couldn’t find one. Just the main thing like with humans is to NOT go down into the ear. 