Carefresh with odd smell?

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This topic has 9sd replies, 7 voices, and was last updated 16 years, 2 months ago by Miyuki.

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- 04/03/2009 at 3:55 PM
  MimzMum
  Participant
  8029 posts
  So my last bag of Carefresh (okay, no jibes please) wound up smelling like vinegar when I opened it. XP
  
  Has anyone else here had a bag of, not-so-fresh smelling Carefresh before? I know it’s recycled product, so I can imagine it’ll have some kind of perfume to it…but…vinegar?? 0_o
  
  It’s not going to hurt the bunnies to have to smell that, is it?
- 04/03/2009 at 7:14 PM
  jerseygirl
  Moderator
  22356 posts
  Whether they use an acid in production or something. I’d call the company just for peace of mind.
- 04/04/2009 at 4:57 AM
  Beka27
  Participant
  16016 posts
  No idea. I’ve never used carefresh. Do you use the regular color, or white or…? Is it the same type you always use? I would maybe call and give them the number on the bag, I’m guessing there should be some kind of identification as to what batch it is. Who knows, they may have received other complaints as well?
- 04/04/2009 at 12:14 PM
  bunnytowne
  Participant
  7537 posts
  Hmmm maybe they were thinking to save you from having to soak the litterboxes in vinegar to lift the hardened urine…..
  
  Yes good idea contact the company.
- 04/04/2009 at 12:30 PM
  Lily
  Participant
  340 posts
  I use Carefresh all the time and love it! But no ive never had that before O.o
  
  Id defently contact them before using it…
- 04/05/2009 at 1:10 AM
  BinkyBunny
  Moderator
  8776 posts
  I use carefresh to offer a soft thin top on the aspen pine litter and I have also never had that smell before. I ditto comments to contact the company about it to let them know, as well as request that they replace it.
- 04/07/2009 at 1:15 AM
  MimzMum
  Participant
  8029 posts
  Yeah it was just the white Carefresh. One of the huge bags. I had been using this product to keep Fiver’s feet from standing in urine soaked litter, since he has such delicate tootsies.
  Do you think they’ll actually replace it? 0_o But I’d already opened it. It would sure be nice if they would.
- 04/07/2009 at 1:33 AM
  Miyuki
  Participant
  240 posts
  Does the bag have any kind of customer satisfaction number on it somewhere? If the product is bad/defective I’d hope the company would do the right thing and replace it for you even if you opened it. It would be a little hard to tell it was bad without opening it.
  
  Hope you are able to get it replaced!
- 04/07/2009 at 1:15 PM
  MimzMum
  Participant
  8029 posts
  I sent them an email last night and had an answer this morning. They apparently don’t have any other complaints (at least none that were disclosed to me) and the lady very kindly offered to replace the bag of Carefresh, she’s having it sent by UPS.
- 04/07/2009 at 3:04 PM
  Miyuki
  Participant
  240 posts
  That’s great news! Hopefully the new bag will be normal.
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