My experience with SPS (notably I did change from their timothy to their orchard last year, so unsure presently what’s going on with timothy) has been consistently good. That being said, hay is a plant that’s grown, so across the board, variation is expected, regardless of brand. I have always had a superb experience with their customer service though, so if a box you receive is significantly low-quality or something, I recommend taking some pictures and contacting their customer service. They have always been receptive to me re: sending replacements, refunds, etc. when things aren’t expected (ex. one of my hay boxes came soaked due to rain, I did not receive the number of toys I ordered….)
Orchard hay thus far has been great quality and consistent.
The answers provided in this discussion are for general guideline purposes only. The information is not intended to diagnose or treat your pet. Seek the advice of your veterinarian or a qualified behaviorist.