Netflix complaint...need advice

Forum

OUR FORUM IS UP BUT WE ARE STILL IN THE MIDDLE OF UPDATING AND FIXING THINGS. SOME THINGS WILL LOOK WEIRD AND/OR NOT BE CORRECT. YOUR PATIENCE IS APPRECIATED. We are not fully ready to answer questions in a timely manner as we are not officially open, but we will do our best.

You may have received a 2-factor authentication (2FA) email from us on 4/21/2020. That was from us, but was premature as the login was not working at that time.

BUNNY 911 – If your rabbit hasn’t eaten or pooped in 12-24 hours, call a vet immediately! Don’t have a vet? Check out VET RESOURCES

The subject of intentional breeding or meat rabbits is prohibited. The answers provided on this board are for general guideline purposes only. The information is not intended to diagnose or treat your pet. It is your responsibility to assess the information being given and seek professional advice/second opinion from your veterinarian and/or qualified behaviorist.

What are we about? Please read about our Forum Culture and check out the Rules.

BUNNY 911 – If your rabbit hasn’t eaten or pooped in 12-24 hours, call a vet immediately! Don’t have a vet? Check out VET RESOURCES

BINKYBUNNY FORUMS

This topic has 4sd replies, 5 voices, and was last updated 14 years, 8 months ago by RabbitPam.

Viewing 4 reply threads

Author

Messages
- 10/13/2010 at 6:56 AM
  Michelle&Lolli
  Participant
  2347 posts
  I just got my newest netflix movies. If you are familar with them, the dvds come in a red envelope where you tear off a flap to open the envelope and then when you mail the movies back, you have this little flap you fold over to seal it back up to mail. Normally everything has the perforations.
  
  The current 3 movies envelopes came with tape holding some together before the perforated edges got torn. They aren’t beat up, horrible looking or anything and were “professionally” taped. I’ve never had this happen before. It’s like their printining machine messed up or something and instead of throwing the batch out or whatever, they just used them anyways.
  
  However, I still find this tacky and it’s not a usual occurence. It’s never happened before but I feel like complaining because it’s not up to their usual quality. Am I out of line? lol I used to work in retail so I tend to have a high standard for customer service. I mean, who sends out taped up products? Should I just simmer down and see if it happens again? It wasn’t just one envelope. It was all 3.
- 10/13/2010 at 7:04 AM
  Sarita
  Participant
  18851 posts
  I would send them an email – they may not even know the problem exists and would probably appreciate knowing what happened so they could correct it.
- 10/13/2010 at 8:24 AM
  kralspace
  Participant
  2663 posts
  I agree with Sarita, they could have a new employee just learning to do it and thought it would be ok if they taped it. I have Netflix and occasionally send an email about a problem I’ve had with a dvd and I think they appreciate knowing.
  
  I have also gotten mail that was damaged by the post office and was crudely repaired…lol. I’ve even gotten a few letters with tiretracks on them.
- 10/13/2010 at 2:42 PM
  Beka27
  Participant
  16016 posts
  You sure a neighbor isn’t watching them and then taping them up… LOL!!!!
  
  But seriously, that’s strange. We’ve had netflix in the past and sometimes a dvd would be cracked when it got there, but that was it.
- 10/14/2010 at 6:54 AM
  RabbitPam
  Moderator
  11002 posts
  I use Netflix (love it) and got some funky deliveries which were the post office’s fault. They sent me an empty envelope with a stamped message on it from the PO, so I had to send it right back and let Netflix know.
  
  Definitely go on their website and email a complaint. They want to know. It may be they need to send a new supply of envelopes to your local location, and that will speed it along.
Author

Messages

Viewing 4 reply threads

You must be logged in to reply to this topic.